Promptly place those who do not give written consent on your do-not-contact list.

Get written consent before making phone calls.You may discover that these suggestions are not unfamiliar, but rather a natural way to build trust and confidence with your consumer relationships. There are many things contact centers can do to remain compliant with TCPA’s regulations. And, at its core, the Telephone Consumer Protection Act is simply in place to encourage legitimate businesses to use common decency when building connections with consumers. Without a clear understanding of TCPA restrictions, call centers risk violating federal law and incurring potential lawsuits. If you believe you’ve been a victim of one or more of these violations, you can report the violation(s) on the FCC website. Upon review, the person is eligible to receive the greater of either $500 or the monetary loss from the violation. If the recipient of an unsolicited call has been the victim of a violation of any of these regulations, they can take the violation to court. Employing telephone facsimile machines, computers, or other devices to send unsolicited advertisements without prior consent is forbidden.

The use of Automatic Telephone Dialing System (ATDS) is prohibited when making calls to emergency lines, hospitals, healthcare centers, or any service to which the recipient is charged for the call.Consumers cannot be contacted between the hours of 9 p.m.Respect the wishes of those who have registered with the National Do Not Call (DNC) Registry.There is an exemption permitted for this rule if the call is initiated for emergency purposes.

Use of pre-recorded or artificial voice messages are prohibited when contacting consumers without prior written consent.The following is a non-exhaustive list of the basic regulations call centers should follow to comply with the act: Simply stated, the TCPA prevents telephone communication from businesses (or anyone) without prior consent from the recipient. We’ll help you understand exactly what the law prohibits, and give you a guide to maintaining a reputable, violation-free contact center. In this article, we are breaking down the important requirements the TCPA places on call centers. With the increased amount of data available at call centers’ fingertips, it is especially important to be aware of this law in order to prevent making mistakes that could be costly for your business. Although the law was passed 30 years ago, it is still relevant today. Every year, the FCC collects millions of dollars from lawsuits associated with the Telephone Consumer Protection Act.Īs a contact center, it is vital to understand what TCPA is and how it affects the work you do each day. They also have the power to issue fines for TCPA violations. The TCPA is regulated by the Federal Communications Commission (FCC), which ensures businesses maintain strict guidelines associated with the act. The new laws were an amendment to the Communications Act of 1934, and were enacted in response to the rising amount of unsolicited marketing calls, pre-recorded messages, and automatic telephone dialing systems used by businesses at the time. In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations.

Telephone consumer protection act